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Application Maintenance Support

Aurosys has an established Application Maintenance Outsourcing Methodology for projects in various verticals like E-Commerce/Web Technologies, Workflow Applications, ERP, CRM etc. Our Application Maintenance Outsourcing Methods are maintained by the ISO, CMM and CMMI structure and incorporate the best application maintenance outsourcing practices

from the industry.

Aurosys’s Application Maintenance Outsourcing practice includes:

Tool based approach:

Aurosys employs a blend of standard and proprietary tools. We have also developed many in-house tools for efficient project execution and management.

Online dashboards:

Aurosys implements, a web-based dashboard of specific metrics, highlighting the status of different projects, as well as relationships. These Dashboards can be personalized to meet the individual Critical to Quality measurement needs of individual relationships.

Knowledge management:

Aurosys Application Maintenance Outsourcing service pillars on the establishment of our knowledge storehouse. The Knowledge Management procedure and enterprise tools to provide access using portals maintain the knowledge depository.

Six Sigma methodology and techniques:

Aurosys uses this to incorporate the operational excellence and efficiency enhancements in projects' execution.

Delivering TCO reduction year on year:

Aurosys's Application Maintenance Outsourcing methodology lets the clients practically track the benefits of the application improvement suggestions implemented by us. We commit to a fix percentage of year-on-year TCO reduction. This percentage fundamentally depends on the combination of application and technologies.

Delivering on committed service levels:

Aurosys is proud of managing all its large scale Application Maintenance Outsourcing collaborations using Service Level Agreements (SLAs), and on Fixed-Price basis.

Why AuroSys

Our solutions enable our clients reduce costs without compromising on quality, value or time to market and also enable the core R&D team of our clients to focus on new product release.

AuroSys Application Maintenance solutions include:

Enhancements and bug fixing
Service packs release and patch tracking
Forward/backward porting to merge enhancements with the core product development efforts
Coordination with development teams for future releases

Product support solutions include:

Managing Service Level Agreements (SLAs) for our customers by managing multi-tier support programs
Provide Tier 2/Tier 1 support to end customers
Provide scripting assistance (creation and troubleshooting)
Provide assistance during customer migrations to new releases
Provide documentation of known solutions for inclusion in knowledge repository
Conduct performance testing of customer situations
Handling support for multiple customer versions, including multi-lingual versions

AuroSys's Application Maintenance Outsourcing practice includes:

Tool based approach: AuroSys employs a blend of standard and proprietary tools. We have also developed many in-house tools for efficient project execution and management.

Online dashboards: AuroSys implements, a web-based dashboard of specific metrics, highlighting the status of different projects, as well as relationships. These Dashboards can be personalized to meet the individual Critical to Quality measurement needs of individual relationships.

Knowledge management: AuroSys Application Maintenance Outsourcing service pillars on the establishment of our knowledge storehouse. The Knowledge Management procedure and enterprise tools to provide access using portals maintain the knowledge depository.

Six Sigma methodology and techniques: AuroSys uses this to incorporate the operational excellence and efficiency enhancements in projects’ execution.

Delivering TCO reduction year on year: AuroSys’s Application Maintenance Outsourcing methodology lets the clients practically track the benefits of the application improvement suggestions implemented by us. We commit to a fix percentage of year-on-year TCO reduction. This percentage fundamentally depends on the combination of application and technologies.

Delivering on committed service levels: AuroSys is proud of managing all its large scale Application Maintenance Outsourcing collaborations using Service Level Agreements (SLAs), and on Fixed-Price basis.

Technologies